[dns-operations] .ORG website experiences intermittent DNS failure

[Michele Neylon - Blacknight]

On 30 Sep 2013, at 20:25, Catherine Burdon <catherine at cabur.com>
 wrote:

> Website www.newmarketstageco.org experiencing DNS failure intermittently.  I have verified the DNS zone settings for the domain and all are correct.

Catherine

I just tried a quick dig +trace and got errors immediately:

dig +trace newmarketstageco.org

; <<>> DiG 9.8.1-P1 <<>> +trace newmarketstageco.org
;; global options: +cmd
.			80645	IN	NS	j.root-servers.net.
.			80645	IN	NS	k.root-servers.net.
.			80645	IN	NS	m.root-servers.net.
.			80645	IN	NS	b.root-servers.net.
.			80645	IN	NS	i.root-servers.net.
.			80645	IN	NS	d.root-servers.net.
.			80645	IN	NS	g.root-servers.net.
.			80645	IN	NS	l.root-servers.net.
.			80645	IN	NS	a.root-servers.net.
.			80645	IN	NS	e.root-servers.net.
.			80645	IN	NS	h.root-servers.net.
.			80645	IN	NS	c.root-servers.net.
.			80645	IN	NS	f.root-servers.net.
;; Received 449 bytes from 81.17.240.194#53(81.17.240.194) in 477 ms

org.			172800	IN	NS	a0.org.afilias-nst.info.
org.			172800	IN	NS	a2.org.afilias-nst.info.
org.			172800	IN	NS	b0.org.afilias-nst.org.
org.			172800	IN	NS	b2.org.afilias-nst.org.
org.			172800	IN	NS	c0.org.afilias-nst.info.
org.			172800	IN	NS	d0.org.afilias-nst.org.
;; Received 440 bytes from 2001:503:ba3e::2:30#53(2001:503:ba3e::2:30) in 173 ms

newmarketstageco.org.	86400	IN	NS	ns1.myviabank.com.
newmarketstageco.org.	86400	IN	NS	ns2.myviabank.com.
dig: couldn't get address for 'ns2.myviabank.com': not found

And our web based DNS checker is also having issues with it:

http://mydnscheck.com/?domain=newmarketstageco.org

Regards

Michele



>  From time to time the website will not be found, then shortly thereafter will appear again.
>  
> I read of a similar issue on a blog at http://www.duoconsulting.com/blog/2009/01/21/troubleshooting-dns-issues  This user wrote you with a similar issue and it seems that it was necessary to make a correction on one of the DNS servers that was reporting (incorrectly) that the website was not found.
>  
> Because this issue is not constant, I feel that I am experiencing a similar issue.  Your assistance is greatly appreciated.
>  
> Catherine
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