[dns-operations] OVH DNS services contact e-mail

[manu tman]

Hi Alex,

Did you try noc at ovh.net ? They may handle it from there and forward it to
the right people.

I pinged a few people that may have contacts. Will contact you directly if
I get something.
Manu

On Mon, Jul 1, 2019 at 6:54 PM Viktor Dukhovni <ietf-dane at dukhovni.org>
wrote:

> > On Jul 1, 2019, at 1:29 PM, Alexander Dupuy via dns-operations <
> dns-operations at dns-oarc.net> wrote:
> >
> > We had a DNSSEC issue last Friday that affected a number of domains
> hosted by them (as registrar), and the SOA mbox contact (tech at ovh.net)
> bounced back with a mailbox full error.
>
> Their German contact address: kundendienst AT ovh.de, at least
> answers e-mail, but best I can tell refuses to forward messages
> to the customer's technical contact when the technical issue is
> on customer's side and in the customer's interest to resolve
> (e.g. stale TLSA records after a certificate rollover).
>
> Not sure whether having non-working/non-coöperative email contact
> in WHOIS is grounds for a complaint to the registry.  With the
> tech at ovh.net address bouncing as over-quota for months now, at
> least domains with that as the ostensible contact may warrant
> complaints.
>
> It would be nice if OVH were less of a contact black-hole, is
> that an inevitable feature of operating "at scale"?
>
> --
>         Viktor.
>
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