[dns-operations] OVH DNS services contact e-mail

Viktor Dukhovni ietf-dane at dukhovni.org
Mon Jul 1 17:48:11 UTC 2019

> On Jul 1, 2019, at 1:29 PM, Alexander Dupuy via dns-operations <dns-operations at dns-oarc.net> wrote:
> We had a DNSSEC issue last Friday that affected a number of domains hosted by them (as registrar), and the SOA mbox contact (tech at ovh.net) bounced back with a mailbox full error.

Their German contact address: kundendienst AT ovh.de, at least
answers e-mail, but best I can tell refuses to forward messages
to the customer's technical contact when the technical issue is
on customer's side and in the customer's interest to resolve
(e.g. stale TLSA records after a certificate rollover).

Not sure whether having non-working/non-coöperative email contact
in WHOIS is grounds for a complaint to the registry.  With the
tech at ovh.net address bouncing as over-quota for months now, at
least domains with that as the ostensible contact may warrant

It would be nice if OVH were less of a contact black-hole, is
that an inevitable feature of operating "at scale"?


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