[dns-operations] Uptick in number of domains losing delegation recently

[Dave Warren]

On 2014-04-22 17:03, Mark Andrews wrote:
> There is also the telephone.


If you'd care to make the calls, I have a list and a VoIP account. 
Margins on domains alone are too thin to be worth spending *any* 
man-minutes on a single domain registration.

For a client that has more than just a domain with us, we take the time 
to contact them with whatever information we have, including physical 
mail. If we host their email, this is generally fairly doable, if not, 
we'll resort to this "voice phone call" thing that was so popular in the 
90s.

For a domain-only, they get about 45 seconds of time on their home page 
to look for a Contact Us page that has a working email address or form, 
Twitter account, whatever. Oh, and a check of our internal support 
database for the last email mentioning the domain (more likely to be 
valid and current than WHOIS information) and if that doesn't exist (or 
their website requires signing up for an account or agreeing to terms 
and conditions to contact them), well, we'll schedule time for when they 
contact us 15-17 days after we got the warning that they're 15 days away 
from going down.

Sucks, but it's the economic reality of domain sales, the race to the 
bottom has been won.

In all reality, most of the domains we've seen get disabled were parked 
or inactive anyway, so the actual impact has been very minimal.

-- 
Dave Warren
http://www.hireahit.com/
http://ca.linkedin.com/in/davejwarren