[dns-operations] Weird problem with domain after being suspended for failed renewal

Brielle bruns at 2mbit.com
Mon Oct 5 16:12:48 UTC 2020

Just a follow up, to close out this thread...

Yes, the problem was NameSilo's DNS service (under dnsowl.com) having 
old records still loaded in their auth name servers even though I was no 
longer their hosted DNS.

Thanks to Doug McIntyre for that insight/clue.

Why they don't disable records when you aren't using their service, I 
have no idea.  Poor design I guess?

Anyways, looks like everything has cleared up, thanks for all the 
responses off-list with detailed DNS tracing!

On 10/4/2020 1:44 PM, Brielle wrote:
> Hello all,
> Normally, I am usually able to track down these kinds of problems on my 
> own, but I've hit a situation I can't figure out or explain, and could 
> use a few extra pair of eyes and some insight that you all may have.
> Situation:
> Domain sosdg.org got suspended this morning because a few days ago, 
> NameSilo tried to charge a card I no longer have active.  The way 
> NameSilo handles failed CC charges and auto renewal is stupid, but 
> that's a discussion for another day.
> I got it paid, domain registration restored.  During suspension, they 
> set the domains to their own name servers, so it fouled up DNS 
> resolution for an hour or two after fixed.
> In the process of watching DNS start working again, I'm noticing that 
> the A record for 'mail.sosdg.org' is resolving occasionally to an IP 
> address I haven't used in several years ( instead of what 
> it should be,
> Verified that all three of my auth name servers have correct A records 
> and are responding as expected.  Checked glue records at NameSilo, 
> nothing there that could be causing an issue.
> A quick check at one of the sites that queries multiple DNS resolvers 
> shows:
> https://dnschecker.org/#A/mail.sosdg.org
> I was even seeing the incorrect DNS A records on
> So, I've got zero clue where random name servers on the internet may be 
> picking up this very old A record from.
> So, wise DNS admins of this list, I would like to hear your thoughts.
> Thanks ahead of time!

Brielle Bruns
The Summit Open Source Development Group
http://www.sosdg.org    /     http://www.ahbl.org

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