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<p><span style="color:black">Dear DNS-Operations Community,<o:p></o:p></span></p>
<p style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black">I’m reaching out on behalf of</span><span class="apple-converted-space"><span style="color:black"> </span></span><strong><span style="color:black;font-weight:normal">Real Estate Domains LLC</span></strong><span style="color:black">,
the</span><span class="apple-converted-space"><span style="color:black"> </span></span><strong><span style="color:black;font-weight:normal">registry operator for the .</span></strong><strong><span style="color:black;font-weight:normal">realtor™</span></strong><strong><span style="color:black;font-weight:normal">
top-level domain</span></strong><span style="color:black">, regarding an issue we’re encountering with name resolution on certain .realtor™ domains—specifically failures when using</span><span class="apple-converted-space"><span style="color:black"> </span></span><strong><span style="color:black;font-weight:normal">OpenDNS
(Cisco Umbrella)</span></strong><span class="apple-converted-space"><span style="color:black"> </span></span><span style="color:black">resolvers.<o:p></o:p></span></p>
<p style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black">Over the past week, we’ve received multiple reports from customers indicating that some .realtor™ domains (for example,</span><span class="apple-converted-space"><span style="color:black"> </span></span><em><b><span style="color:black">hlaor.realtor</span></b></em><span style="color:black">)
are</span><span class="apple-converted-space"><span style="color:black"> </span>
</span><strong><span style="color:black;font-weight:normal">failing to resolve through OpenDNS</span></strong><span style="color:black">, while resolving normally across most other major recursive resolvers, including</span><span class="apple-converted-space"><span style="color:black"> </span></span><strong><span style="color:black;font-weight:normal">Google
Public DNS, Cloudflare, and Quad9</span></strong><span style="color:black">.<o:p></o:p></span></p>
<p style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black">Our technical team, along with our registry services provider (Nominet), has confirmed that:<o:p></o:p></span></p>
<ul type="disc">
<li style="color:black;mso-list:l1 level1 lfo1">The<span class="apple-converted-space"> </span><strong><span style="font-weight:normal">registry and authoritative name servers are correctly configured</span></strong><span class="apple-converted-space"> </span>and
responding consistently.<o:p></o:p></li><li style="color:black;mso-list:l1 level1 lfo1"><strong><span style="font-weight:normal">DNSSEC is not enabled</span></strong><span class="apple-converted-space"> </span>for these domains.<o:p></o:p></li><li style="color:black;mso-list:l1 level1 lfo1">The issue appears limited to<span class="apple-converted-space"> </span><strong><span style="font-weight:normal">specific recursive resolvers within OpenDNS</span></strong>, suggesting a potential caching or validation
inconsistency.<o:p></o:p></li></ul>
<p style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black">Unfortunately, we have been unable to locate a direct escalation path or contact within Cisco/OpenDNS for this type of resolver-level issue. We’re therefore seeking guidance from this community to:<o:p></o:p></span></p>
<ol start="1" type="1">
<li style="color:black;mso-list:l0 level1 lfo2">Identify anyone at Cisco/OpenDNS who could assist in reviewing their resolver behavior for the .realtor™ TLD; or<o:p></o:p></li><li style="color:black;mso-list:l0 level1 lfo2">Recommend any next steps we can take to ensure resolution of this issue as quickly as possible.<o:p></o:p></li></ol>
<p style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black">Thank you in advance for any advice or introductions you can provide.<br>
I greatly appreciate this community’s expertise and collaboration.<o:p></o:p></span></p>
<p style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black">Best regards,<br>
<strong><span style="font-weight:normal">Matthew Embrescia</span></strong><br>
President & CEO<br>
Real Estate Domains LLC (.realtor™ Registry Operator)<br>
<a href="mailto:fme@secondgen.com">fme@secondgen.com</a></span><span class="apple-converted-space"><span style="color:black"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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