[dns-operations] .com delegations of recently renewed domains

[Todd Lyons]

On Sun, Jun 5, 2011 at 8:02 AM, Matt Larson <mlarson at verisign.com> wrote:
> On Sat, 04 Jun 2011, Florian Weimer wrote:
>> * Todd Lyons:
>> > The two domains are:
>> > risingray.com
>> > medspaca.com
>> Both domains are in the "client hold" state, which means that the
>> know, registrars can set the "client hold" state freely, so this is
>> very likely caused by issues further down the chain and is not
>> actually a .COM/Verisign issue.
> +1 to everything Florian wrote.  "clientHold" status is set by the
> registrar and causes the delegation to drop from the zone, so you'd
> need to contact your registrar to find out why they put the domain on
> hold.

Thanks to all who replied, including offlist direct replies.
Understanding what is happening doesn't indicate to me why they got
the client hold state, but in both cases, the customer is handling the
domain directly with the registrar so it is likely something the
customers did.  It's aggravating that I cannot make the necessary
change but that's a required barrier, obviously, to prevent domain
hijacking.  In both cases, my advice to tech support was that the
customer needed to contact the registrar directly, themselves.
Originally I felt like maybe I could have been doing more, hence my
query to this list.

Again, thanks to all!

Regards...            Todd
-- 
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