[dns-operations] Request for Information: 1st and 2nd line Unbound Support

Olaf Kolkman olaf at NLnetLabs.nl
Thu May 7 09:12:11 UTC 2009

To whom it may concern,

[With apologies for the possible duplicates and non-technical nature  
of this message]

For the support of Unbound, NLnet Labs is committed to fix security  
issues, fix implementation bugs, fix general software bugs, and last  
but not least, carefully assess feature requests. However, NLnet Labs  
cannot provide the kind of support that is often needed in enterprises  
or in ISPs.

In these kinds of environments errors may occasionally occur that may  
or not be caused by errors in the software. Errors like this are  
usually hard to troubleshoot and often need access to the systems on  
which these errors occur, or even on-site presence. Sometimes somebody  
will need to be available on a 24/7 basis to provide specialist support.

Because of its size and specialism NLnet Labs is not particularly well  
suited to provide this sort of first and/or second level support to  
Unbound implementations.

NLnet Labs is seeking information about organizations that would be  
willing and able to provide first and second line support for Unbound  
and would like to know more about their ideas on organization and  
cooperation. To that end we have released a request for information  
that can be found at http://www.unbound.net/RFI-support.html, or at http://www.unbound.net/downloads/RFI-Support.pdf 
  for the PDF version.

We would appreciate feedback from organizations that would be  
interested in cooperation. Please see the Request for Information  
itself for further details.

If you'd be interested in receiving this kind of support we'd  
appreciate a small note too.

Kind regards,

-- Olaf Kolkman
   Director NLnet Labs.

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