[dns-jobs] Multiple Support Engineer positions at CentralNic

Gavin Brown gavin.brown at centralnic.com
Mon Jan 20 22:07:16 UTC 2014

Job Title: Support Engineer

Locations: Asia/Pacific, Americas, Worldwide

CentralNic is seeking candidates for a position as an Off-Site Support
Engineer, working remotely but reporting to the CTO in London.
Successful candidates will be brought to London for training before
starting work from their remote locations.

This is an incredible opportunity to join a high-tech business at an
exciting time of rapid growth.

CentralNic is Europe’s largest provider of domain registry services for
generic TLDs, including .xyz, .feedback, .contact, .rest, .wiki, and
.ink, as well as ccTLDs such as .LA and .PW, and our own portfolio of
domain extensions including .UK.COM, .US.COM and .EU.COM.

* Skills Required

Candidates must have knowledge of Internet protocols (TCP/IP, UDP, DNS,
HTTP etc) and know how to troubleshoot and diagnose issues with domain
names, network connections and servers. Knowledge of the Unix/Linux
command line tools for basic administration and troubleshooting is

Knowledge of domain name industry practices and policies would be
desirable but not essential.

Candidates must have excellent written and spoken English in addition to
excellent skills in their own native language. Additional languages
would be very useful.

Candidates must be self-disciplined and able to work without direct

* Experience Required

No work experience is required: this is an excellent opportunity for a
recent graduate from a Science, Technology, Engineering or Mathematics
background, looking to enter the IT, Internet or Telecoms industries.

* Responsibilities

- Perform 1st and 2nd Line technical support for registrars, registry
partners and other stakeholders while the London office is closed

- Deal with abuse complaints and dispute resolution requests

- Respond to support tickets, telephone calls and NOC alerts, escalating
to operations staff as required

- Provide language support to operations and business development staff

- Occasional out-of-hours support during busy times and emergencies

* The Company

This role is an ideal opportunity for a committed and professional
individual to help maintain a robust, stable and high-performance
infrastructure for a fast-growing and innovative company. A successful
candidate can expect to see their own role expand alongside the
company's own expansion and development.

CentralNic has 16 years of domain industry experience providing
innovative, flexible, and reliable registry services for 27+ ccTLDs and
TLD extensions. From 2014, we expect to provide Back End support for new
gTLDs, having recently supported 60 applications via ICANN's new gTLD
application process. Our new TLD clients comprise multi-billion dollar
companies and household names across six different countries and include
industry-leaders in finance, telecoms, media and retail. We support both
ASCII and IDN TLDs, expertly positioning the company to grow and serve
the next two billion Internet users.

CentralNic is a full-service operation, and we offer a proven
ICANN-compliant technical solution with 100% availability, integrated
global distribution through 1,500 registrars and resellers, Sunrise and
Landrush services, plus in-house sales and marketing resources.

Backed by CentralNic's world-class technology, our flexible,
collaborative, and innovative approach ensures that we consistently
deliver unique, appropriate and cost-effective strategies for our clients.

* The Position

You will be a member of the team that develops and maintains
CentralNic's domain name registry system, and the infrastructure that
supports it. We maintain extremely demanding service levels on services
operating at high levels of load.

* Salary

Salary is negotiable depending on your location, skills, and experience.
The benefits available depend on your location, but may include: health
insurance, and access to the employee share options scheme.

* How To Apply

To apply for this position, please send your CV and a covering note to
it.recruitment.2014 at centralnic.com. No recruiters please.

Gavin Brown
Chief Technology Officer
CentralNic Group plc (LSE:CNIC)
Innovative, Reliable and Flexible Registry Services
for ccTLD, gTLD and private domain name registries

CentralNic Group plc is a company registered in England and Wales with
number 8576358. Registered Offices: 35-39 Moorgate, London, EC2R 6AR.

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