<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Feel free to visit <a href="http://www.opendns.com/support/cache/">http://www.opendns.com/support/cache/</a> if you wish to refresh the OpenDNS resolvers.<div><br><div><div>On Nov 6, 2013, at 2:30 PM, Randy Raitz <<a href="mailto:randy.raitz@readytalk.com">randy.raitz@readytalk.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div class="WordSection1"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Good afternoon all,</div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">I’m writing today after a major mistake by<span class="Apple-converted-space"> </span><a href="http://register.com/" style="color: purple; text-decoration: underline;">register.com</a><span class="Apple-converted-space"> </span>rendered our business ReadyTalk nearly useless to our customer base. During a routine request to review our registrar information (removing privacy filters) in order to support the renewal of an SSL certificate,<span class="Apple-converted-space"> </span><a href="http://register.com/" style="color: purple; text-decoration: underline;">Register.com</a><span class="Apple-converted-space"> </span>mistakenly removed one of our domains;<span class="Apple-converted-space"> </span><a href="http://ecovate.com/" style="color: purple; text-decoration: underline;">ecovate.com</a>. Our production website and underlying services at<span class="Apple-converted-space"> </span><a href="http://readytalk.com/" style="color: purple; text-decoration: underline;">readytalk.com</a><span class="Apple-converted-space"> </span>relied on name servers in the<span class="Apple-converted-space"> </span><a href="http://ecovate.com/" style="color: purple; text-decoration: underline;">ecovate.com</a><span class="Apple-converted-space"> </span>name space (ns1, ns2,<span class="Apple-converted-space"> </span><a href="http://ns3.ecovate.com/" style="color: purple; text-decoration: underline;">ns3.ecovate.com</a>). Shortly after realizing what had happened, we were able to work with<span class="Apple-converted-space"> </span><a href="http://register.com/" style="color: purple; text-decoration: underline;">register.com</a><span class="Apple-converted-space"> </span>to restore the<span class="Apple-converted-space"> </span><a href="http://ecovate.com/" style="color: purple; text-decoration: underline;">ecovate.com</a><span class="Apple-converted-space"> </span>domain and name servers pointing to our hosts, however, it was already too late in many of the major carrier networks as invalid domain entries seem to have been cached within their dns environments.</div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">We have successfully worked with Centurylink, Comcast, Verizon business, and a few other providers to clear dns cache entries related to<span class="Apple-converted-space"> </span><a href="http://readytalk.com/" style="color: purple; text-decoration: underline;">readytalk.com</a>, however, we have a large number of users still unable to use their mobile devices and smaller carriers to hit our site/services at<span class="Apple-converted-space"> </span><a href="http://readytalk.com/" style="color: purple; text-decoration: underline;">readytalk.com</a>. Among these, the biggest names are AT&T Wireless, Verizon Wireless, and Roadrunner.</div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">If anyone on the list can help get<span class="Apple-converted-space"> </span><a href="http://readytalk.com/" style="color: purple; text-decoration: underline;">readytalk.com</a><span class="Apple-converted-space"> </span>and<span class="Apple-converted-space"> </span><a href="http://ecovate.com/" style="color: purple; text-decoration: underline;">ecovate.com</a><span class="Apple-converted-space"> </span>dns caches cleared in these organizations, we’d greatly appreciate your assistance. We’ve navigated the typical channels including opening tickets with AT&T wireless as cellular customer and were given a guaranteed response date of 11/8/2013. Unfortunately, we are unable to sustain such an outage and retain customers who use our service for web and audio conferencing.</div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Any help, contacts or information that can be provided is greatly appreciated.</div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Regards,</div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Randy Raitz</div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">ReadyTalk</div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">IT and Operations Manager</div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">303-209-1616</div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">303-594-8817</div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><a href="mailto:Randy.raitz@readytalk.com" style="color: purple; text-decoration: underline;">Randy.raitz@readytalk.com</a></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><a href="mailto:Randy.raitz@gmail.com" style="color: purple; text-decoration: underline;">Randy.raitz@gmail.com</a></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div>This email message is for the sole use of the intended recipient(s) and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Any unauthorized review, use, copying, disclosure or dissemination is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________<br>dns-operations mailing list<br><a href="mailto:dns-operations@lists.dns-oarc.net" style="color: purple; text-decoration: underline;">dns-operations@lists.dns-oarc.net</a><br><a href="https://lists.dns-oarc.net/mailman/listinfo/dns-operations" style="color: purple; text-decoration: underline;">https://lists.dns-oarc.net/mailman/listinfo/dns-operations</a><br>dns-jobs mailing list<br><a href="https://lists.dns-oarc.net/mailman/listinfo/dns-jobs" style="color: purple; text-decoration: underline;">https://lists.dns-oarc.net/mailman/listinfo/dns-jobs</a></div></blockquote></div><br><div apple-content-edited="true">
<div style="color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>--</div><div>Brian Somers</div><div><a href="mailto:bsomers@opendns.com">bsomers@opendns.com</a></div><div><br></div></div><br class="Apple-interchange-newline"><br class="Apple-interchange-newline">
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